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Human Hair

Hair Braiding Certification

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Appointments/Inquiries

904-487-9254904-487-9254

904-487-9254 info@galacar.com

  

       
       
 

 

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Returns

Thank you for your business.

Return Policies

 ALL SALES ARE FINAL. EXCHANGES/REFUNDS will not be permitted for ordering a suit that does not fit you, so please take your measurements  to confirm your size if you are still unsure please call (904) 487-9254 to help confirm that you are ordering the right size.

We are required by law to collect all sales taxes based on where your order is being shipped or delivered. When you review your order total during the checkout process, you'll see the amount of sales tax that will be charged to your credit card to reflect the applicable state and local taxes.

 We offer shipping to any address in the United States, including Alaska and Hawaii. We also ship to Puerto Rico, the U.S. Virgin Islands and APO addresses for no additional cost. (Sorry, no international orders.)

 Item in the store that does not appear on your Web site Cannot be ordered online.  ONLY those items that appear on the Web site.

 Online purchases can be brought or mailed to GA LA CAR  Jacksonville, Fl Store only. Please note that items purchased at a GA LA CAR s StoreS may not be returned to GA LA  CAR.com

 To make returns to our online store:

  • Place the merchandise with the return slip into a return package.
  • Fill out the return slip that was included with your original order. The return slip is the middle section of the packing slip. Simply tear along the perforation and indicate which item(s) you are returning.
  • Peel off the preaddressed shipping label and place it on the outside of the box. Place the completed return slip in the box with the merchandise to be returned. Mail your return to:

    GA LA - CAR E-commerce Returns
    2640 Cesery Blvd., Suite 11, Jacksonville, Fl 32211
  • Because we cannot assume responsibility for packages lost or damaged in transit, we recommend that you insure your package when sending it to us.
  • Your return will be credited to the credit card used at the time of purchase. Sorry, postage and insurance costs as well as your original shipping and handling charges are nonrefundable.
  • You will receive an e-mail notifying you that the return has been credited to your account. Please note that it may take up to two billing cycles for the credit adjustment to appear on your statement.

To make returns or exchanges at a GA LA  CAR 

  • Simply take in the online purchased merchandise along with the packing slip and the credit card used in order to receive a refund or exchange. Please note that shipping and handling charges are nonrefundable.

.  You may go to GA LA - CAR 
                           2640 Cesery Blvd., Suite 11
                           Jacksonville, Fl 32211 

Returns to GA LA CAR.COM
A: If you are not completely satisfied with a galacar.com purchase or gift for any reason, please return it for a full refund. Note that this refund will include the duties and taxes that were initially paid at checkout, but will not include the cost of shipping. Our customer care center will assist you with your return. Please follow the instructions below:

  1. Send us an e-mail by clicking galacar@galacar.com. In your e-mail, you must include your GA LA – CAR.COM order number, a description of the item(s) you wish to return and the reason for the return.
  2. Based on the item(s) being returned, we will e-mail you the exact value of your credit, the shipping address of our returns processing center, and your return merchandise authorization number (RMA). You will be credited for the product value and any related duties and taxes, less return handling fees for customs and brokerage, if applicable.
  3. Fill out the packing slip that was placed in your original order. If you do not have your packing slip, you can reprint it. The bottom of the page will prompt you to print your return slip.
  4. Please help us improve our service by telling us why you are not satisfied with your purchase. Write the return reason code in the boxes provided.

    Return Reason Codes . Wrong Item

1. Quality

2. Too Big

3. Too Small

4. Don’t Like Color

5. Damaged

6. Not What I Expected

7. Wrong Color

8. Wrong Item

9. Price Adjustment

  1.  
  2. In the field indicated on your return slip, write in the RMA # assigned to you in your e-mail.
  3. Insert your items and your completed return slip in the original shipment packaging. Clearly mark the outside of the package with your RMA and the shipping address of our returns processing center, provided to you in your e-mail.
  4. Take your package to any carrier. Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package for the purchase price of the merchandise before sending it back to us.
  5. Once received at our returns facility in Florida, your return will be credited to the credit card used at the time of purchase. This typically takes 10 to 15 business days. Credit card companies vary in the time it takes for a credit to appear on your monthly statement. Please allow one to two billing cycles for your refund to appear.

Return but lost invoice/packing slip?
 You can reprint a slip by at the bottom of the page will prompt you to print your return slip.

Online payments
You may pay for your online purchases with you’re with any of the following major credit cards: Visa, MasterCard, Discover or American Express. Sorry, checks are not accepted at our online store.

Order Received
 Once you’ve placed your order, you will receive two e-mails, order confirmation e-mail will be sent immediately after your order has been placed. Once your order ships from our facility in the U.S., you will receive a shipping confirmation e-mail.  It will include a shipping ID allowing you to track your order.

  

We Value your Business & will gladly exchange any item within 3 days at NO additional charge - just include $3.00 to cover return shipping & handling fees. 

If not satisfied with the product for ANY reason within the first 3 days - simply return item in same SELLABLE condition as received. ... that means the item has not been worn or altered.  Email/Call me prior to shipping/delivering item(s) back. 

Refunds*
 are issued within 48 hours of receipt of package/item(s)  - amount will be Total Purchase price less applicable fees - shipping charges/special delivery/ring box "OR" as stated herein:

$2.95 restocking fee for 1 item
$3.95 for 2 items
$4.95 for 3 items
$7.95 for 4 or more items

*During our once a year  SALE ... we will NOT issue refunds ... only exchanges or merchandise credits will be issued if you need to return an item. That is the only way we can offer this 40% off savings to you. We thank you for understanding!
 

Undeliverable :  If a box is returned for reasons such as "Not or Undeliverable in three 3 attempts and so on, we can re-ship the item to you for an additional shipping charge.




 
Most items are "BRAND NEW" and have never been worn. These are NOT closeouts or returns.